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Frequently Asked Questions

What to Know About Planning Safe Pet Transport

Moving is stressful, and moving with a pet can make the experience even more emotionally challenging -- pets are part of the family, after all. We know you have many questions about where to begin and how to plan the safest experience possible, so here are a few discussion topics to get you started in the right direction.

WHERE DO I START?

First, learn about the import rules for your destination country to ensure it’s possible to bring your pet where you want to go, as some countries have breed and species bans or don’t allow pets to arrive from certain countries. From here, start to build a plan of action based on the vet visits and paperwork required and begin to think about airline and routing options, crate-training, and whether or not you want to do this on your own or hire assistance.

CAN MY PET FLY IN THE CABIN WITH ME?

Understandably, most pet owners would rather keep their pets by their side when they fly, but airline and country rules often make this impossible. Tiny pets can sometimes fly in the cabin, especially if you’re flying within the United States, but most international flights require pets to fly via cargo. Chances are, if you’re reaching out to us, it’s because your pets will need to fly via manifest cargo, and one of our Consultants would be happy to discuss your options and let you know why manifest cargo is safer than you probably think (and our preferred method for pet travel).

IS CARGO TRAVEL SAFE FOR PETS?

Of course, safety is a top concern when considering a pet move, and we’re confident in saying that, yes, pet air travel is safe when you’ve taken all the necessary precautions. (We wouldn’t be in this business if it weren’t.) To start, this means choosing a pet-friendly airline whose cargo area is pressure and temperature controlled and has solid, established pet-safe policies. Before you travel, we recommend talking with your vet about any health concerns, helping your pet get to a healthy weight through diet and exercise, and perhaps most importantly, working to crate-train your pet well before the move.

HOW MUCH WILL THIS COST?

Every pet move is different, which makes standard pricing difficult to establish. Factors like pet size, breed, origin, destination, and even time of year can all come into play when determining costs, so a conversation with a PetRelocation Consultant is needed before a realistic estimate can be determined.

MY PET IS SENSITIVE/HAS PARTICULAR NEEDS — CAN THEY STILL TRAVEL?

Some pets are naturally more easygoing and ready to travel than others, but that doesn’t mean older pets, snub-nosed breeds, or pets with nervous temperaments can’t have a safe journey. From elderly Chihuahuas to diabetic ferrets, we've managed many sensitive moves safely, so talk to us to learn more about the extra precautions you can take when traveling with your pet.

WHAT HAPPENS IF MY FLIGHT IS DELAYED?

Travel delays can be frustrating for both you and your pet, but we always have contingency plans in place to ensure your pet’s safety and comfort. We closely monitor flights and ensure that your pet is appropriately cared for during unexpected layovers or delays. We also work with you to provide updates and make the necessary travel plans adjustments.

 

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